I wanted to hang a new light in my kitchen nook and took down the old one but could not figure out the logistics of hanging a new light. I called Mr.
Electric to come in and hang the light and to check some outlets that were not working. When he arrived, he told me he needed to do a diagnostic on my electrical situation and it would cost me $134. I told him to go ahead. After the diagnostic, he said it would cost me $304 to replace a GFI and $245 to hang the light.
I told him he was too expensive. As he was leaving, I went to close the garage and the door didn't work. He said he had disabled the circuit because the GFI was bad. I told him to put it back the way it was.
He said he couldn't. I told him I would sign a release of liability. He called his supervisor who said he could not put it back. I talked to the supervisor and he told me to just get the repair done.
I told him I had a GFI replaced last year for $100. I live on social security and could not afford the $304. He said he would give me a 15% discount. I told him to never mind.
I felt that he was dishonest.
The technician said I should not have called them if I didn't have the money to pay for repairs. I'm totally insulted and feel that they are scammers.
Product or Service Mentioned: Mr Electric Electric Service.
Reason of review: Poor customer service.
Monetary Loss: $134.
Preferred solution: Full refund.
I didn't like: Way i was treated, Price manipulation.