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I scheduled an appointment with Mr Electric of Niles / Edwardsburg Michigan to give me an estimate for a whole house generator installation. They had no openings for 18 days.

So I scheduled the first available appointment. They were supposed to show up at my residence on Friday 10/20 between 11 am and 2pm. They left me a voicemail message Thursday 10/19 at 5pm to tell me they were overbooked and could not make it on Friday. I scheduled 18 days in advance, and suddenly they are overbooked?

Strike one! So I called and rescheduled for 11am to 2pm on Saturday 10/21. They called back Friday evening and left a message saying they could not make it Saturday and that "the agent who booked that Saturday appointment did not have the right to book the appointment"? Strike two!

So I called again and told them I was VERY unhappy. They rescheduled me for Monday 10/23 between 11am and 2pm. It is now 2:45pm. No signs of the mythical Mr.

Electric. I have called them twice to see where they were. On the first call I was told that the technician would call me back right away. An hour later, still no call.

On the second call, the person who answered apologized up and down, and then told me that they had my street address in a different town. My street name is pretty unique, and does not exist in any other town that I am aware of. I guess they never heard of Google search? I had emailed them my contact information, and address when I first contacted them (now 3 weeks ago).

I had spoken to them on the phone multiple times in the past week and they ALWAYS had the right address. I told the apologizer that I wanted to talk to whoever was in charge. They supposedly sent an urgent message to the person in charge, and I was told "they will get back to you immediately. 30 minutes later, still no call.

Strike three. I guess they do not want new business... Don't bother with these clowns. If you do hire them they probably will not show.

Or if they do it will be at a different address, on a different day than you scheduled.

And who knows how long it would take them to do the work...if they have any clue how to do the job in the first place. A pissed consumer.

Reason of review: Poor customer service.

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